LoopsProduct
One dashboard for every review, every platform, every location.
Loops connects your review platforms, reads what customers are saying with AI, and puts the signal you need in one place — so you can protect your reputation without checking six apps.
Integrations
Every platform your customers review on
Connect once. Reviews flow in automatically. New integrations are added regularly — if you need a specific platform, let us know.
Pull every review the moment it posts, including owner reply status and star breakdowns by time.
Monitor ratings across all business listings. Get alerted when a review drops your weekly average.
Track hospitality-specific themes like food, service, and atmosphere across your property listing.
Collect star ratings and text reviews from your Facebook business pages and respond from one inbox.
Import dining feedback and reservation-linked reviews. Surface guest experience patterns over time.
Aggregate verified customer reviews and public trust scores alongside your other review channels.
Unified inbox
Every review, one feed
Stop logging into six platforms every morning. Loops pulls all your reviews into a single, chronological feed — filtered by platform, location, rating, or sentiment. Nothing slips through.
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AI theme clustering
Know exactly what guests are complaining about
Loops reads every review and groups them by recurring themes — wait times, food quality, parking, staff attitude. You see how each theme is trending week over week, not just the raw average.
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Multi-location dashboard
Compare every location at a glance
Running two sites or twenty? See all your locations ranked by reputation score, review velocity, and sentiment trend. Spot the outlier before its rating damages your brand.
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Real-time alerts
Act before the damage is done
Set thresholds for star ratings, negative sentiment spikes, or competitor mentions. Loops sends you an instant alert — by email or Slack — so you can respond before the review gets traction.
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Review response
Respond faster with AI-drafted replies
Write personalised, on-brand responses in seconds. Loops drafts a reply based on the review content and your tone preferences. You approve and publish — no copy-pasting between platforms.
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Your reputation is open 24/7. So is Loops.
Reviews post around the clock. Loops monitors everything in real time and makes sure you never miss the moment that matters.