LoopsHow it works
From scattered reviews
to full clarity — in a morning.
Most business owners manage their reputation by checking apps one by one, hoping they spot problems in time. Loops replaces that habit with one simple picture that updates itself.
+0.4 ★
average rating improvement within 60 days of acting on top complaints
< 30 min
to your first insight after connecting your first review platform
8×
faster to spot a complaint trend versus manual review reading
Zero
spreadsheets, logins, or copy-pasting required
The problem today
Your reputation is scattered and you're the last to know
Most owners find out about a bad run of reviews days after it started — by which point the damage is done. You can't fix what you can't see.
Right now, your reviews live across Google, Yelp, Tripadvisor, Facebook, and maybe OpenTable. Checking them manually means logging in separately, doing mental maths on your rating, and hoping you spotted the angry comment before a journalist did. There's no alert, no pattern, no joined-up picture.
Step one — Connect
Link your platforms once. Everything flows in automatically.
You stop manually checking platforms. Reviews from every channel land in one place, from the moment you connect.
Connect your Google Business Profile, Yelp, Tripadvisor, Facebook, and OpenTable listings in a few clicks — no technical skills needed. Loops pulls your full review history right away, then monitors for new reviews around the clock. You close the tabs and never have to log in again just to read reviews.
Step two — Understand
Find out what customers are really saying — automatically.
Instead of reading hundreds of reviews, you see the five things customers mention most — and whether each one is getting better or worse.
Loops reads every review and groups them by theme — service speed, food quality, cleanliness, atmosphere, parking, staff attitude. You don't tell it what to look for; it finds the patterns itself. You see each theme scored and trending, so you know at a glance whether 'wait times' improved since last month or whether 'portion size' complaints are climbing.
Step three — Get alerted
Know the moment something needs your attention.
You go from 'I'll check the reviews tomorrow' to 'I know the moment something drops'. Problems get caught in hours, not weeks.
Set a threshold — say, three 1-star reviews in 24 hours, or your weekly average dipping below 4.2 — and Loops sends you an alert by email or to your phone. You choose what matters. It could be a single 1-star review at your flagship location, or a pattern of complaints about a specific menu item. No noise, no spam — just the signal that matters.
Step four — Respond
Reply to every review without spending your afternoon on it.
Customers who see replies — especially to negative reviews — are more likely to book and more likely to forgive. Most businesses respond to fewer than 30% of reviews. Loops makes it easy to reply to all of them.
Select a review, and Loops suggests a personalised reply based on the rating, the customer's specific comments, and the tone you prefer — warm, professional, or brief. Edit if you like, then publish directly to Google or Facebook without leaving Loops. For Tripadvisor and Yelp, it drafts the reply for you to paste in one click.
The outcome
Higher ratings. More bookings. Happier regulars.
When you understand what customers value and what frustrates them, you can change the right things. That's what moves your rating — and your trade.
Every week, Loops shows you a digest: which themes improved, which are still slipping, and what your top-rated local competitors are consistently praised for. You take that to your team briefing. The kitchen fixes the plating. The front-of-house adjusts the welcome. The rating climbs. Repeat customers notice. New customers see the score and choose you over the place next door.
Questions
Before you get started
Do I need any technical knowledge to use Loops?
None at all. If you can log in to Google to read your reviews, you can connect them to Loops. There's no configuration, no code, and no need to involve anyone technical.
How long before I see my first insight?
Most business owners see their reputation score and top themes within 15 to 30 minutes of connecting their first platform.
What if I have multiple locations?
Loops is built for this. Add each location, and you get a combined view across your whole estate alongside individual scores per site. Spot the outlier immediately.
Can my staff use Loops too?
Yes. You can invite your front-of-house manager, operations team, or whoever handles replies. There's no extra charge per person — your whole team is included.
What if a negative review comes in overnight?
Loops watches your platforms 24 hours a day. An alert goes straight to your phone or email the moment a review hits your threshold — whether that's a single 1-star or a pattern of complaints.
Ready to see your full picture?
Connect your first location in under 30 minutes. 7-day free trial — no card required to start.